Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lydgatefarms.com or call us at (808) 821-1857. If your return is accepted, please mail back to us at this address:

Lydgate Farms, PO Box 68, Kapaa, HI 96746

Items sent back to us without first requesting a return will not be accepted. Customer is responsible for return shipping charges.

You can always contact us for any return question at info@lydgatefarms.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

My chocolate melted after arrival and has white coloring, is it still good? 

This white discoloration is called 'cocoa butter bloom'. It does not affect the flavor of the chocolate, but it does change the texture of it. The fats in chocolate — called cocoa butter — are tempered during the final step of chocolate making. Chocolate that has been melted and re-hardened loses this temper. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.