When do you ship orders?
We ship all orders on Monday, Tuesday and Wednesday of each week. This ensures they get straight to you and don't sit around in a hot warehouse or truck over the weekend! An order placed on Monday will arrive by Wednesday at the earliest and Friday at the latest. All orders placed on Wednesday afternoon until Monday morning will go out on a Monday and arrive on a Wednesday.
When the weather is warm, above 80º we ask that you let the recipients of any package know that chocolate is coming, to avoid it sitting on a hot doorstep.
Where do you ship?
We ship to all 50 states from our farm in Hawaii via FedEx 2-Day. We ship to Canada and countries in Europe via FedEx Express. Please note that international orders take a week of transit, so depending on what weekday it is when your order is placed, it could take up to two weeks to be received. Also note that your shipment may be subject to local duties or customs tariffs such as VAT, and this is not covered in the cost of international shipping.
How do you protect the chocolate from melting during shipping?
We love chocolate! And we take great care in shipping it. With every order we evaluate the temperature at the shipping address and use insulation and ice packs accordingly.
For 72-78° F: chocolate is packed in an insulated bag with one reusable ice pack.
For 79-84° F: chocolate is packed in a foil insulated liner with ice packs proportional to how much chocolate there is.
For 85+° F: chocolate is packed in a foil insulated liner with at least two ice packs, sometimes more depending on how much chocolate there is.
For more information about heat and chocolate, check out our Chocolate Storage FAQ.
Do you accept returns or exchanges?
We want you to be happy with your purchase. If you are not satisfied please call us at (808) 821-1857 or send us an email firstname.lastname@example.org to let us know. Defective or damaged products will be replaced, store credit offered, or a full or partial refund given, depending on the situation. If you would like an order refunded after it is placed but before it is shipped please call us or email us asap and we will cancel the order and send a full refund within 7 days.
Can you ship to multiple addresses for gifting?
Yes! We’d be happy to take an order for multiple destinations, and we’ll even create custom gift packages for loved ones around the country. Give us a ring at (808) 821-1857 or email us at email@example.com for more information.